We accept returns on all unused products within their original, unopened packaging. If the product has been used we cannot accept a return.
Items to be returned must be reported as soon as possible after delivery. We will need a photo of the unused item or the unopened box before we can issue you a pre-paid return label.
At this time, our current shipping solution does not allow for us to generate pre-paid shipping return labels for our international friends.All International Purchases are final.
- Take a photo of your unused item and send it to us. E-mail it directly to us at returns@infiniumwaterpipe.com. Please include a brief reason for the return so that we can work to better improve our products.
- Next, you’ll receive a response from our support team. Once you’ve received your response from our customer support team, simply pack up your item(s) in the packaging materials and box it came in. Secure the shipping return label to the box, and drop it off at your nearest postal office. Customer is responsible for return shipping costs.
- When our team has received your return, we can either perform an even exchange with a different product, or if you’d like, we can reinstate the full amount in store credit to use as you see fit!
Credit card refunds can only be arranged by special request. Credit card refunds can only go to the card used at the time of purchase.
Ship to address:
Infinium LLC
11003 240th Avenue Court East
Buckley, WA 98321